At Vitality Holistic Health & Wellness, LLC, we strive to provide exceptional services to all of our clients. To ensure that we maintain the highest quality of service, the following refund and cancellation policies apply:
Payment Policy
– First-Time Clients : We require 100% payment in advance for all services. This payment confirms your appointment and ensures your commitment to our services.
– Existing Clients : A $100 deposit is required to secure your appointment. The remaining balance will be due at the time of service.
Cancellation Policy
– 24-Hour Notice Requirement : We understand that life happens, and sometimes appointments need to be rescheduled. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.
– Late Cancellations and Missed Appointments : If you cancel your appointment with less than 24 hours’ notice, or if you miss your appointment without notice, a $50 cancellation fee will be applied. This fee will be deducted from your deposit or billed to you directly.
Refunds
– Refunds for First-Time Clients : Refunds for first-time clients will be granted if the appointment is canceled at least 24 hours prior to the scheduled time. However, if the cancellation occurs within 24 hours of the appointment, the $50 cancellation fee will apply, and the remaining balance will be refunded.
– Deposit Refunds for Existing Clients : Deposits for existing clients will be refunded if the cancellation is made with at least 24 hours’ notice. If the cancellation is made within less than 24 hours, the $50 cancellation fee will be deducted from the deposit, and the remaining balance will be refunded.
– Non-Refundable Services : Services rendered are non-refundable. Once a session has been completed, we cannot offer refunds. If you are dissatisfied in any way with our services, please let us know and we will do our best to assure your satisfaction.
Rescheduling Appointments
We are happy to reschedule appointments if requested with at least 24 hours’ notice. Deposits will be carried forward to the rescheduled appointment, and no cancellation fee will apply.
For any questions or assistance regarding our refund and cancellation policy, please contact us at 508-944-6557.